Latest Job Adverts
RELATIONHIP MANAGER |
Ecobank Zambia Limited |
Advert
Posted 2018-09-18 02:23:45
Exciting Career Opportunity
Ecobank Zambia is a full service bank providing a broad
range of products and Services to Consumer, Commercial and Corporate business
segments within its 7 branches.
The bank’s vision is to build a world-class Pan-African bank
and contribute to the economic development and financial integration of Africa
by providing customers with convenient, accessible and reliable financial
products and services. The bank is an affiliate of the Pan-Africa Leader
Ecobank Group which is present in 33 Countries in Africa.
In order to respond to our growing market with the required
human capital, we are currently looking for an experienced professionals in the
following area:
RELATIONSHIP MANAGER, CONSUMER BANKING (LUSAKA &
COPPERBELT)
Job Title: Relationship Manager – Consumer Banking
Reports to: HEAD CONSUMER BANKING
JOB PURPOSE
To deliver high quality service and customer retention
approach to managing client relationships to enhance product sales and new
client growth targets.
To deliver on agreed individual targets for deposit growth, revenue, PBT,
product sales and new client growth targets.
Work with EDC to provide wealth management services to customers.
JOB CONTEXT
§ This
position is responsible for driving the Consumer Banking Business downstream
and reaching out to Consumer Customers.
KEY RESPONSIBILITIES
Business and Financial performance
§ Proactively
develop client relationship, anticipate and provide solutions to client needs
and give high priority to client satisfaction, with responsibility for meeting
or exceeding agreed performance targets and objectives.
§ Ensure
that client instructions are duly effected by applying all standard checks and
controls in coordination with other departments.
§ Achieve
a satisfactory level of knowledge of Consumer Banking products and services by
keeping up to date with related developments.
§ Strong
understanding of economics and financial markets, focusing on the fixed income
and equity space.
Customer Excellence
§ Handle
client queries of day to day nature and assist in resolving clients problems
within the team
Leadership and people management
§ Track
and provide weekly reports on Portfolio performance at Relationship Management
level
§ Team
Player
§ Process,
control and operational performance
§ Ensure
full adherence to Operational Risk and Compliance guidelines e.g. KYC and
anti-money laundering measures.
§ Constantly
monitor credit portfolio to ensure maximum of 3% NPL.
Strategic initiatives
§ Lead
strategic initiatives that will create business growth
Qualifications & Experience
§ At
least 5 years’ experience in a Consumer Banking based line of business
§ Bachelor’s
Degree in Business Administration, Marketing or any related field.
Skills, Capabilities & Personal attributes
§ Customer/Market
oriented and Networking
§ Ability
to establish direction and drive execution
§ Excellent
at delivering and owning results
If you meet the requirements above and would like to be part
of our vibrant and result oriented team, send your application clearly stating
the position you are applying for in your cover letter with a detailed
Curriculum Vitae including copies of your academic qualifications to either:
Please
note that only short listed candidates will be contacted. The closing date for
receiving applications is 25th September 2018.