Latest Job Adverts
TEMPORARY IT SUPPORT ASSISTANT, ZAMBIA COUNTRY PROGRAM |
Path |
Advert
Posted 2018-11-08 00:04:34
Job Description
PATH is a global organization
that works to accelerate health equity by bringing together public
institutions, businesses, social enterprises, and investors to solve the
world’s most pressing health challenges. With expertise in science, health,
economics, technology, advocacy, and dozens of other specialties, PATH develops
and scales solutions—including vaccines, drugs, devices, diagnostics, and
innovative approaches to strengthening health systems worldwide.
PATH has been working in support
of the Zambia Ministry of Health since 2004. The Zambia Country Program
portfolio includes projects across priority health programs such as malaria,
nutrition and immunization as well as policy and advocacy with funding from
USAID and Bill and Melinda Gates Foundation. With a staff compliment of over
100, the PATH Zambia office is fast growing and the second largest office in
Africa.
PATH is
currently recruiting for a temporary IT Support Assistant to
join the country program team in Zambia. The position holder will be part of a
team whose primary responsibilities will include designing, planning,
implementing, supporting, and troubleshooting PATH’s global infrastructure.
This position encompasses the areas of optimizing network and system
availability, functionality, security, virtualization, remote access, and
performance. S/he will work with the IT support officer to assist in major
system installations and in diagnosing and resolving complex hardware, software
and network problems. The incumbent will be reporting to the IT Officer and to
be based at the Country Office in Lusaka.
Responsibilities:
§
Provide first level support for
day-day Programme ICT needs, monitor ICT Systems and troubleshooting and
Management of ICT Services and Systems
§
Ensure compliance with ICT policy
in the Office as well as use of PATH’s Standardized hardware and software
§
Assist in design, administration
and support of networking infrastructure, Server administration and endpoint
device setup and management in consultation with the Regional System
Administrator (RSA).
§
Assist in Change management
§
Assist in planning and execution
of upgrades as well as participate in scheduled off-hours service outage
upgrade Assist in documenting system operations processes and procedures
including installation and testing of network upgrades, failover, and
configuration
§
Assist in enforcing operational
network security guidelines and procedures as well as carrying out periodic IT
audits under the advisory of the RSA
§
Perform new user orientation for
PATH Systems, Software, hardware and IT Processes where applicable and
refresher training for existing users when necessary;
Required Skills
§
At least one (01) years of work
experience in information systems implementation and support.
§
Advanced diploma (3 Years
college) in computer science, information systems, information technology,
computer, and related subjects.
§
Working experience in
implementing information systems in health facilities is desirable.
§
Experience in an international
organization or in a multicultural environment, preferably with a health or
development focus, is an added advantage.
§
Hardware and software
experience—knowledgeable in preparing computer hardware and installing
software, including basic network experience, experience in introducing new
practices and work in mentoring and coaching others to implement the practices,
experience delivering end user software and hardware training.
§
Willingness to Learn
§
Strong troubleshooting skills and
proven ability to do root cause analysis
§
Effective problem solving skills
§
Strong communication skills
§
Willingness to work in a maturing
organization
§
Willingness to provide off-hours
support as needed
§
Abe to orient/assist staff on
basic computing skills ,i.e. troubleshooting training skills
§
Must have legal authorization to
work in Zambia.
PATH is dedicated to building
an inclusive workforce where diversity is valued.
PATH is an equal opportunity
employer. Every qualified applicant will be considered for employment. PATH
does not discriminate based on race, color, religion, gender, gender identity
or orientation, genetic information, age, national origin, marital status,
disability status, political ideology, military or protected veteran status, or
any other characteristic protected by applicable
To apply for this job please visit path.silkroad.com.