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AGOVA CONSULTANT SUPPORT MANAGER |
Agova A Shared Value business consulting company |
Advert
Posted 2018-09-24 07:37:04
AGOVA JOB DESCRIPTION:
CONSULTANT SUPPORT MANAGER
Agova (formerly Business
Development Services Africa)
Title: Client Relations Manager
Location: Lusaka, Zambia
Contract Length: 2 years
Remuneration: ZMW 13,990 per
month gross (inc. gratuity)
Background:
Agova is a consultancy service
and its mission is to make shared value the new way of doing business. Shared
value refers to ‘a management strategy in which companies find business opportunities
in social, environmental, or economic problems’. Since 2011, Agova has been
delivering management and technical advice to actors in the private sector in
Zambia to further the expansion of business models and norms that increase
economic, social and environmental prosperity. Our mandate is to leverage
capital, data and innovative ideas to develop a sustainable form of poverty
reduction; we focus on creating win-win business models within our client
organizations such that commercial and competitive mandates can be met while
improving the livelihoods of an organization’s customer and supplier segments,
who are generally the urban and rural poor and emergent agropreneurs.
This role would initially involve
supporting and line managing a group of Consultant Trainees with their
contracts. After this project ends (~6 months) you would likely transition to
support the the operations of our existing and new consultant contracts, with
corporate and/or small and medium enterprises (SME) clients. This would involve
the line management of our consultants and the delivery of some ad-hoc
consulting work, as and when is required.
Job Description:
This role will be supporting our
two existing Client Relations Managers to continue to expand and grow two of
Agova’s newest services that are targeting SMEs namely: tailored consulting and
a shared value hub for SME development. As well as the line management and
support of our corporate clients.
Tasks could include (but are not
limited to):
§
Training of the Consultant Trainees
(our entry-level consultants implementing our client work on a variety of
projects) for both SME and corporate clients’ tailored consulting program;
§
Providing line management and
support to Consultant Trainees and Agova’s other consultant levels that are
placed with both SME and corporate clients;
§
Management of the relationship
with variety of clients – Corporates, SMEs, and NGOs – to ensure client
satisfaction and clear lines of communication;
§
Gathering feedback from the SMEs
and corporate clients in the tailored consulting program and troubleshooting
relevant and appropriate solutions;
§
Reviewing all key deliverables
and Consultants’ work before it is submitted to clients to ensure high-quality
of work and adherence to Agova standards;
§
Support the facilitation of the
SME Shared Value Hub Co-Working Space at Agova as needed (The co-working space
is a service provided by Agova for SMEs to rent a desk and use the space to
develop their shared value businesses);
§
Reporting to Agova on progress of
all consulting work;
§
Support in sourcing and
implementing SME-related external grant funding; and
§
Support in drafting business
proposals aimed at our portfolio of different clients (Corporates, SMEs, NGOs,
etc.).
Required Skills:
§
A relevant four-year Bachelor’s
degree (ideally a Master’s Degree);
§
Three to five years of relevant
work experience, ideally in the SME and/or corporate sector;
§
Experience in business
development and client management/relations roles;
§
Experience managing multiple
staff and multiple projects at once, within strict timelines and under
‘high-pressure’ environments;
§
Experience managing and working
with youth;
§
Experience in client-facing
roles, interacting with senior and executive levels of staff;
§
Interest in Shared Value
(businesses solving social/environmental challenges by reshaping their business
strategy);
§
High-level of computer literacy
with a solid command of Microsoft Office suite;
§
Strong analytical and
problem-solving skills;
§
Has major leadership experience
and demonstrated ability to take initiative;
§
Ability to work independently and
as part of a team;
§
Ability to design and implement
work plans, within set timelines;
§
Ability to set up and implement
performance management processes, to ensure the setup of a high-performing
team; and
§
Ability to travel around
Lusaka/Zambia (when required).
Agova Offers:
§
A manager to support the person
in their day to day work;
§
A coach to support long-term
career path and professional development support;
§
A competitive salary;
§
Communication and transport
support;
§
Health Insurance;
§
A comprehensive training program;
and
If you are
interested in this position, please fill in the questionnaire found here. As well
as send in by email the following documents:
Your professional CV (maximum 2
pages in length);
Your cover letter; and
A copy of your degree certificate.
To admin@agovasv.com with
the subject line ‘Agova Consultant Support Manager’. Please address email and
documents to Ms. Firth and submit by October 12th 2018. You must be available
to start at the end of October.
Please note: Due to the expected high volume of
responses, applications that do not follow the above instructions will not be
considered.
To apply for this job email your details to admin@agovasv.com