Latest Job Adverts
COMMUNICATIONS & INFRASTRUCTURE SERVICES MANAGER |
National Savings and Credit Bank |
Advert
Posted 2018-11-20 01:49:04
COMMUNICATIONS & INFRASTRUCTURE
SERVICES MANAGER
1. Purpose of the Job
To be the point of escalation for
all service interruptions, managing new technology upgrades, oversee all crisis
and incident management processes and to lead and supervise direct staff.
2. Key Responsibilities
a) To manage the networking and
technical unit and provide effective/efficient IT Technical Support to all
entities by ensuring that all IT services with respect to all computers,
networks and other related systems in NATSAVE are always optimally working
b) Direct and manage staff in the Networks and Technical Unit, including
ensuring that the bank’s performance tracking and management
mechanisms are in effect
c) Develop team targets and goals, manage talent and identify staff development
needs.
d) Co-ordinate training for all staff in the section and monitor progress on
staff development.
e) Identify shortcomings in the IT technical environment and provide technical
device on new technology that is appropriate to the Bank
f) Ensure uptime on all infrastructure services is maintained according to SLA
g) Ensure the banks hardware and software licenses are updated
h) Manage, maintain and monitor all hardware and software related to VMWare,
AIX, Windows, Linux, and Office.
i) Planning, designing, and installing the banks’ networks and hardware in line
with the Banks policy.
j) Managing monitoring, controlling and maintaining the banks’ infrastructure
in line with the Banks standards.
k) Creating and maintaining IT technology standards, documentation and
procedures the banks’ in line with bank standards.
l) Analyze issues and ensure that technical support is provided in line with
the Service Level Agreements that the IT department has with Branches
and Head Office departments.
m) Provide technical advice on new technology that is appropriate to banking
services
n) Procure the necessary IT equipment in line with the bank’s development needs
o) Review reports from periodic checks conducted by the technical team and
advice remedy if necessary.
p) Ensure capacity management, monitoring and replication of services
is happening as per RTO
q) Manage and coordinate the distribution and assignment of
computer hardware and peripherals.
r) Ensure timely and efficient provision of technical support by third party
vendors to the telecommunication equipment, servers and other IT related
equipment.
s) Manage vendor relationships and ensure timely/effective provision of
technical support
t) Coordinate the implementation of technical projects related changes without
degradation of services
u) Ensuring appropriate security control is maintained in the IT department and
all installed services in the bank.
v) Conduct periodic reviews on installed technical services teams to ensure
compliance.
w) Develop and manage relationships with key suppliers, vendors and services
providers.
x) Provide timely reports and feedback to management (formal and documented) on
monthly basis.
y) Any other duties as assigned by superiors
3. Qualifications and Experience
§
Full grade 12 certificate
§
Bachelor of Science degree in
Computer Science or related field
§
Six years Technical/Systems
Support /Programming experience is required in Banking/ ICT of which three
years’ experience in managing LAN/WAN preferable
§
Knowledge in Management
practices, skills and concepts, administration, project control, supervisory
techniques and budgeting
§
In-depth knowledge of and
experience in hardware maintenance, communications and Networking systems.
§
In-depth knowledge of Microsoft
applications and technologies, Exchange, Active Directory, WINS, DNS UNIX and
CISCO Products.
APPLICATION PROCESS
If you meet the above
requirements, kindly submit your application letter together with a detailed
Curriculum Vitae and certified copies of qualifications to:
The Head – Human Capital and
Administration
National Savings and Credit Bank
P.O. Box 30067
SAVERS House
Cairo Road
Lusaka
Or e-mail
to jobs@natsave.co.zm
Closing date for receiving applications is 26th
November 2018