Latest Job Adverts
BRANCH MANAGER |
Ecobank Zambia Limited |
Advert
Posted 2018-09-18 02:18:01
Exciting Career Opportunity
Eco bank Zambia is a full service
bank providing a broad range of products and Services to Consumer, Commercial
and Corporate business segments within its 7 branches.
The bank’s vision is to build a
world-class Pan-African bank and contribute to the economic development and
financial integration of Africa by providing customers with convenient,
accessible and reliable financial products and services. The bank is an
affiliate of the Pan-Africa Leader Eco bank Group which is present in 33
Countries in Africa.
In order to respond to our
growing market with the required human capital, we are currently looking for an
experienced professional in the following area:
BRANCH MANAGER (LUSAKA &
COPPERBELT REGION)
Job Title: Branch Manager
Reports to:
1. PRIMARY PURPOSE:
To lead a Domestic branch in
driving and delivering exceptional business performance through the provision
of excellent sales and service management, influential leadership, team
development and the achievement of operational excellence. To achieve all
operational and financial targets set by the bank and optimize the efficiency
and productivity of staff and staffing structure at branch level.
2. PRINCIPAL ACCOUNTABILITIES:
Business Performance
Purpose
§
Delivery of sales, revenue,
deposit, risk asset, targets and efficiency ratio.
§
Maintain target market,
customers, product and service discipline.
§
Prepare and deliver on approved
branch budgets.
§
Benchmark operational
efficiencies against best practice in industry, local standards, and Group
standards in order to make necessary adjustments internally for maximum
effectiveness.
§
Deliver on customer service
standards, acquisition and client satisfaction levels, retention of high
performing clients and growing share of wallet as per target market.
§
Analyse sales and retention
processes, identify and monitor new business opportunities through the analysis
of MIS and industry and local knowledge.
§
Responsible for strict cost
management including review of both direct and indirect costs generated by the
branch. Achieve a cost/income ratio in branch of xx
§
Brief staff on product and
promotional launches and provide regular feedback to staff.
§
Establish relationships with key
clients and business influencers in the local community.
§
Track and maintain branch
performance records including sales tracker, deposits, risk assets, provisions,
incomes, costs and all relevant performance indicators on a daily, weekly,
monthly, quarterly and annual basis including reconciliation with financial
control.
Relationship Management &
Customer Service
Purpose
§
Ownership of escalated customer
queries/complaints and resolutions process.
§
Ensure customer queries are
recorded, reviewed for delivery and put in place an action plan to prevent
re-occurrence.
§
Achieve minimum of 5 products per
customer and wallet share targets.
§
Achieve minimum customer
satisfaction rating of ‘very satisfied’.
§
Maintain 99% ATM, POS, printers
and note counters etc. uptime.
§
Achieve minimum of 75% of
customers registered for eAlert, SMS Alert, statement and active cards.
§
Interview all customers who want
to close their accounts because of poor service in order to find the root cause
and attempt to retain the customer.
§
Plan effective action plan for
branch issues and communicate this to staff and ensure execution.
§
Provide feedback on performance
of service providers.
§
Provide feedback to various
sectors on the performance of staff e.g. IT, Operations etc.
People Management & Teaming
Purpose
§
Selection, appraisal and
performance of branch staff including delivery of all KPIs.
§
Work with unit leaders and branch
staff to achieve effective banking hall management and sales and service
targets.
§
Build and develop a high
performing team by driving performance development and coaching to achieve
productivity and efficiency ratios for the bank and maximize the potential of
staff.
§
Work with HR but own development
plans, training needs and succession plans of branch staff. Ensure each
staff attend at least 4 training interventions per annum.
§
Responsible for ensuring
compliance with HR and other Group policies and the discipline of staff in the
branch in conjunction with HR Head.
§
Ensure that staff Leave roster is
in place and complied with.
§
Motivate staff through Eco bank
incentive and recognition schemes to develop a fully engaged team.
§
Empower staff in the branch to
develop sustainable client relationships and prospect within the community for
increased domestic business.
§
Participate and implement Eco
bank’s transformation plan within the branch.
§
Provide cover for other branch
managers when necessary.
§
Provide honest feedback on
performance of colleagues. Share knowledge and best practice with team members
and other branch managers.
Risk & Compliance
Purpose
§
Ensure all credit transactions
comply with the spirit and the letter of all applicable laws, regulations and
institutional policies.
§
Ensure compliance with operations
risk e.g. Health & Safety, Security of premises, KYC and anti-money
laundering measures plus any other Group controls.
§
Audit and conduct regular spot
checks on all processes including transactions with high financial risk, branch
contingency management systems, monthly proofs and reconciliations etc.
§
Overall responsibility for risk
and compliance issues in order to achieve domestic bank targets.
§
Facilitate the investigation and
reporting of Fraud and Loss cases together with Internal Controls.
§
Achieve minimum ARR rating of
‘Acceptable’.
§
Ensure branch complies with
branch layout standards, in-branch publicity, CAP Manual, KYC and all operating
and risk policies and procedures.
3. SPECIALISED SKILLS/EXPERIENCE:
Experience: 4 years’ work
experience in the Banking Industry
Education: Bachelor’s Degree in
Banking, or any Business related field.
Personal Attributes:
§
Proven leadership, organization
and mentoring skills.
§
Excellent analytical skills.
§
Dynamic, result oriented problem
solver.
§
Strong commitment to team
environment dynamics with the ability to contribute expertise and follow
leadership directives at appropriate times.
§
Confident, articulate, with professional
speaking abilities.
If you meet the requirements
above and would like to be part of our vibrant and result oriented team, send
your application clearly stating the position you are applying for in your
cover letter with a detailed Curriculum Vitae including copies of your academic
qualifications to:
Please note that only short listed candidates will be
contacted. The closing date for receiving applications is 25th September 2018.