Latest Job Adverts
OPERATIONS MANAGER |
Agora Microfinance Zambia |
Advert
Posted 2019-03-06 05:37:27
Location
: Lusaka
Reports to : Chief Operations Officer
Minimum Qualification : Degree in Business, Finance, Economics or related field
The
Company
Agora
Microfinance Zambia Limited (AMZ) is a licensed microfinance lending company
that currently operates in the Western, Copperbelt, Muchinga, Lusaka and
Central provinces of the country. The mission of AMZ is to ‘Contribute to the
economic well-being of the poor through effective provision of appropriate
financial services.’
Job
Overview
The
Operations Manager (OM) is part of the management team of the Company and is
specifically focuses on the lending operations carried out from the Company’s
branches. The responsibility includes management of the implementation of the
operations strategy to the highest quality, meaning that operational procedures
outlined in the Operations Policy (Manual) are closely followed at all times.
As part of the management team s/he will provide input in the development of
the overall institutional strategy and plans, and in their implementation.
Requirements
1. Degree in business, finance,
economics, or related field
2. Good knowledge and experience of
microfinance operations and service delivery maintenance
3. At least 3 years of experience
in a management position, preferably in microfinance, banking or a related
industry
4. Excellent communication skills
5. Willingness to travel
extensively
6. Good leadership, supervision,
analytical skills as well as ability to propose improvements in operational
processes and procedures to achieve increased efficiency
7. Good understanding of Universal
Social Performance Management Standards is an advantage.
Responsibilities
Overall
management of field operations and problem solving as required.
This
includes, but is not limited to:
1.
Overseeing field operations and managing resources
1.1.
Supporting COO in the planning process of branch operations in accordance with
AMZ operational plan;
1.2. Collaborating in the creation of the Operations Plan/Strategy and in the
Branch Management/Staff Mentoring/Capacity Building plans and their
corresponding updates.
1.3. Overseeing branches to assure efficient use of branch resources (staffing,
fixed assets, time allocation – including leave planning, travel, cost control,
etc.) and escalating any efficiency issues to COO if existing strategies may
not be working;
1.4. Building capacity of branch teams in the implementation of their
respective plans using a range of methods (formal training or information
sessions as well as coaching and mentoring both in person and remotely);
assuring that branch management and staff capacity building plans are
implemented; liaising with other departments to gain support for branch teams;
1.5. Ensuring effective coordination between branches and other departments in
the Company, including MIS/IT, Finance, Research, HR and general
administration.
1.6. Establishing good working relationship with local councils, traditional
leaders, other local/regional authorities.
2.
Analysing and documenting progress toward branch operational targets/objectives
2.1.
Ensuring timely flow of accurate information between branches and head office
using approved report templates; propose changes to the templates to improve
the quality of information;
2.2. Identifying any gaps that may prevent branches from reaching the targets
and addressing them in a timely and efficient manner;
2.3. Monitoring progress toward monthly, quarterly, and annual targets for the
branches, in terms of profitability, efficiency (productivity), and portfolio
quality;
2.4. Monitoring and anticipating any adverse developments/events that may have
significant negative impact on AMZ clients’ livelihoods and/or AMZ operations;
2.5. Regular (weekly, monthly, quarterly, annual) reporting to COO;
2.6. Providing input into the design of new products and services as required.
3.
Assuring quality of operations
3.1.
Full compliance to AMZ Operations, Human Resource, IT, and Finance Policies and
strengthening the quality of branch operations;
3.2. Assuring AMZ’s loan portfolio excellent quality and implementing
appropriate strategies to achieve that; following up on arrears in an
appropriate, efficient and timely fashion;
3.3. Overseeing branch compliance with the approved budgets and tracking
branch-level Operational Self Sufficiency (OSS);
3.4. Branch quality of operations monitoring should include both desk review of
branch reports, regular field trips, including visits of branch offices,
various village banks meetings, and individual clients as well as relevant
documentation spot checks (e.g. client cash flows, village bank files, client
repayment booklets, etc.); at least a half of OM’s working time should be spent
in the field
3.5. Making suggestions on the design and optimisation of operational processes
and procedures to achieve increased efficiency and improve information flow
between various positions within the operations department and among AMZ
departments (finance, IT, HR, research, internal audit);
3.6. Work closely with Research department on operationalising the results from
client level research.
3.7. Spot checks on General Meetings by completing a Field Visit Form quarterly
checking the VB profile completed by the CO, AM & BM
3.8. Cashflow Analysis – Complete a Cashflow Verification form for a minimum of
1 per branch, monthly
3.9. Cashflow Analysis – Sit in on one Credit Committee meeting per branch
monthly
3.10. Loan Application – Complete 1 VB testing form per branch on a monthly
basis.
3.11. Disbursement – Complete 1 disbursement checklist per branch monthly.
3.12. Monitoring – The VB checks that all BM’s have filed the reports in their
internal control folder
3.13. The OM completes 1 Collection Sheet Checklist per branch on a monthly
basis.
3.14. Monitoring. Complete the Field Visit Template Form and submit to the COO
on a monthly basis.
4.
Carrying out operational tasks (projects) as assigned by COO.
All
applications should be sent through e-mail to: recruitment@agoramicrofinance.co.zm.
All applications should be cleared marked Operations Manager in the subject
line.
The
deadline for receiving applications is Friday 22nd March, 2019.