Latest Job Adverts
RELATIONSHIP MANAGER – CONSUMER BANKING |
Ecobank Zambia Limited |
Advert
Posted 2019-03-15 06:55:37
Ecobank
Zambia is a full service bank providing a broad range of products and Services
to Consumer, Commercial and Corporate business segments within its 7 branches.
The
bank’s vision is to build a world-class Pan-African bank and contribute to the
economic development and financial integration of Africa by providing customers
with convenient, accessible and reliable financial products and services. The
bank is an affiliate of the Pan-Africa Leader Ecobank Group which is present in
33 Countries in Africa.
In
order to respond to our growing market with the required human capital, we are
currently looking for an experienced professionals in the following area:
RELATIONSHIP
MANAGER, CONSUMER BANKING (COPPERBELT)
Job
Title: Relationship Manager – Consumer Banking
Reports
to: HEAD CONSUMER BANKING
JOB
PURPOSE
§
To
deliver high quality service and customer retention approach to managing client
relationships to enhance product sales and new client growth targets.
§
To
deliver on agreed individual targets for deposit growth, revenue, PBT, product
sales and new client growth targets.
§
Work
with EDC to provide wealth management services to customers.
JOB
CONTEXT
§
This
position is responsible for driving the Consumer Banking Business downstream
and reaching out to Consumer Customers.
KEY
RESPONSIBILITIES
Business
and Financial performance
§
Proactively
develop client relationship, anticipate and provide solutions to client needs
and give high priority to client satisfaction, with responsibility for meeting
or exceeding agreed performance targets and objectives.
§
Ensure
that client instructions are duly effected by applying all standard checks and
controls in coordination with other departments.
§
Achieve
a satisfactory level of knowledge of Consumer Banking products and services by
keeping up to date with related developments.
§
Strong
understanding of economics and financial markets, focusing on the fixed income
and equity space.
Customer
Excellence
§
Handle
client queries of day to day nature and assist in resolving clients problems
within the team
Leadership and people management
§
Track
and provide weekly reports on Portfolio performance at Relationship Management
level
§
Team
Player
§
Process,
control and operational performance
§
Ensure
full adherence to Operational Risk and Compliance guidelines e.g. KYC and
anti-money laundering measures.
§
Constantly
monitor credit portfolio to ensure maximum of 3% NPL.
Strategic
initiatives
§
Lead
strategic initiatives that will create business growth
Qualifications
& Experience
§
At
least 5 years’ experience in a Consumer Banking based line of business
§
Bachelor’s
Degree in Business Administration, Marketing or any related field.
Skills,
Capabilities & Personal attributes
§
Customer/Market
oriented and Networking
§
Ability
to establish direction and drive execution
§
Excellent
at delivering and owning results
If
you meet the requirements above and would like to be part of our vibrant and
result oriented team, send your application clearly stating the position you
are applying for in your cover letter with a detailed Curriculum Vitae
including copies of your academic qualifications to either:
JHRZambia@ecobank.com
Please note that only
short listed candidates will be contacted. The closing date for receiving
applications is 22nd March 2019.
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