Latest Job Adverts
CUSTOMER CARE REPRESENTATIVE |
VITALITE Zambia Quality Made Affordable! |
Advert
Posted 2019-02-28 00:28:14
Location:
Lusaka
VITALITE
Zambia Limited is a Zambian registered company founded in 2013. VITALITE
was created to increase rural electrification and combat the poverty tax
affecting low-income, energy-poor households across Zambia. Our stated mission
is to make quality products and services accessible and affordable to all
Zambian households. VITALITE Zambia prides itself at being the first to pioneer
a fully integrated pay-as-you-go (PAYGO) service in Zambia and is
fast growing towards being the best service and distribution company that
benefits the larger bracket of Zambian people that is found in rural Zambia.
VITALITE
Zambia, invites applications from suitably qualified and experienced Zambians
to fill the role of Customer Care Representative in the Customer Care Department.
Purpose
of the Role
The
Customer Care Representative will be responsible for answering product and
service related questions, trouble-shooting and ensuring effective and
consistent customer service.
The
Customer Care Representative will, among other duties, be expected to perform
the following tasks:
§
Handle
outgoing calls which include: Penalty day reminders, new product/ marketing and
customer information check-up.
§
Handle
all incoming calls which include: enquiries, requests & complaints.
§
Join
a growing team with the purpose of providing excellent customer service to
VITALITE customers.
§
Contribute
to improving Zambian lives through innovative products.
Role
Requirements
The
ideal candidate should have the following attributes;
§
Grade
12 certificate (good Mathematics & English results).
§
At
least two (2) years’ experience in Sales/Mobile Money/Customer care.
§
Certificate
or Diploma in Marketing / Any business course.
§
Experience
working in a customer focused environment.
§
Working
knowledge of MS Office including Excel, Word, Power Point and formation of Pie
Charts.
§
Able
to pay attention to detail.
§
Highly
articulate & organized.
§
Good
voice projection.
§
Driver
license will be an added advantage (Preferable Manuel).
§
Motivated,
Enthusiastic, patient with customers and good telephone etiquette.
§
Resident
of Lusaka (preferably in Rhodes Park, Northmead, Garden or Sikanze).
§
Happy
to work late-night shifts.
§
Ability
to effectively communicate in at least four local languages (Including Tonga)
Do
you match the above-mentioned requirements?
Please
send your full application including:
§
“Why
is customer care important to a business?†(min.250 words)
§
CV
§
2
References (Previous Employers)
How
to apply?
E-mail: recruitment@vitalitegroup.com
(Please
indicate the role you are applying for in the subject)
Address:
VITALITE HR Department, Head Office, 15 Lubwa Road, opposite International
Labour Organization (ILO), Rhodes Park, Lusaka.
Closing
Date: Wednesday, 6th March, 2019
Please note that
incomplete applications will not be considered.