Latest Job Adverts
BRANCH MANAGER |
Ecobank Zambia Limited |
Advert
Posted 2019-03-15 02:17:03
Ecobank
Zambia is a full service bank providing a broad range of products and Services
to Consumer, Commercial and Corporate business segments within its 7 branches.
The
bank’s vision is to build a world-class Pan-African bank and contribute to the
economic development and financial integration of Africa by providing customers
with convenient, accessible and reliable financial products and services. The
bank is an affiliate of the Pan-Africa Leader Ecobank Group which is present in
33 Countries in Africa.
In
order to respond to our growing market with the required human capital, we are
currently looking for an experienced professional in the following area:
BRANCH
MANAGER ( LUSAKA & COPPERBELT REGION)
Job
Title: Branch Manager
Reports
to:
1.
PRIMARY PURPOSE:
To
lead a Domestic branch in driving and delivering exceptional business
performance through the provision of excellent sales and service management,
influential leadership, team development and the achievement of operational
excellence. To achieve all operational and financial targets set by the
bank and optimise the efficiency and productivity of staff and staffing
structure at branch level.
2.
PRINCIPAL ACCOUNTABILITIES:
Business
Performance
Purpose
§
Delivery
of sales, revenue, deposit, risk asset, targets and efficiency ratio.
§
Maintain
target market, customers, product and service discipline.
§
Prepare
and deliver on approved branch budgets.
§
Benchmark
operational efficiencies against best practice in industry, local standards,
and Group standards in order to make necessary adjustments internally for
maximum effectiveness.
§
Deliver
on customer service standards, acquisition and client satisfaction levels,
retention of high performing clients and growing share of wallet as per target
market.
§
Analyse
sales and retention processes, identify and monitor new business opportunities
through the analysis of MIS and industry and local knowledge.
§
Responsible
for strict cost management including review of both direct and indirect costs
generated by the branch. Achieve a cost/income ratio in branch of xx
§
Brief
staff on product and promotional launches and provide regular feedback to
staff.
§
Establish
relationships with key clients and business influencers in the local community.
§
Track
and maintain branch performance records including sales tracker, deposits, risk
assets, provisions, incomes, costs and all relevant performance indicators on a
daily, weekly, monthly, quarterly and annual basis including reconciliation
with financial control.
Relationship
Management & Customer Service
Purpose
§
Ownership
of escalated customer queries/complaints and resolutions process.
§
Ensure
customer queries are recorded, reviewed for delivery and put in place an action
plan to prevent re-occurrence.
§
Achieve
minimum of 5 products per customer and wallet share targets.
§
Achieve
minimum customer satisfaction rating of ‘very satisfied’.
§
Maintain
99% ATM, POS, printers and note counters etc. uptime.
§
Achieve
minimum of 75% of customers registered for eAlert, SMS Alert, eStatement and
active cards.
§
Interview
all customers who want to close their accounts because of poor service in order
to find the root cause and attempt to retain the customer.
§
Plan
effective action plan for branch issues and communicate this to staff and
ensure execution.
§
Provide
feedback on performance of service providers.
§
Provide
feedback to various sectors on the performance of staff e.g. IT, Operations
etc.
People
Management & Teaming
Purpose
§
Selection,
appraisal and performance of branch staff including delivery of all KPIs.
§
Work
with unit leaders and branch staff to achieve effective banking hall management
and sales and service targets.
§
Build
and develop a high performing team by driving performance development and
coaching to achieve productivity and efficiency ratios for the bank and
maximise the potential of staff.
§
Work
with HR but own development plans, training needs and succession plans of
branch staff. Ensure each staff attend at least 4 training interventions
per annum.
§
Responsible
for ensuring compliance with HR and other Group policies and the discipline of
staff in the branch in conjunction with HR Head.
§
Ensure
that staff Leave roster is in place and complied with.
§
Motivate
staff through Ecobank incentive and recognition schemes to develop a fully
engaged team.
§
Empower
staff in the branch to develop sustainable client relationships and prospect
within the community for increased domestic business.
§
Participate
and implement Ecobank’s transformation plan within the branch.
§
Provide
cover for other branch managers when necessary.
§
Provide
honest feedback on performance of colleagues. Share knowledge and best practice
with team members and other branch managers.
Risk
& Compliance
Purpose
§
Ensure
all credit transactions comply with the spirit and the letter of all applicable
laws, regulations and institutional policies.
§
Ensure
compliance with operations risk e.g. Health & Safety, Security of premises,
KYC and anti-money laundering measures plus any other Group controls.
§
Audit
and conduct regular spot checks on all processes including transactions with
high financial risk, branch contingency management systems, monthly proofs and
reconciliations etc.
§
Overall
responsibility for risk and compliance issues in order to achieve domestic bank
targets.
§
Facilitate
the investigation and reporting of Fraud and Loss cases together with Internal
Controls.
§
Achieve
minimum ARR rating of ‘Acceptable’.
§
Ensure
branch complies with branch layout standards, in-branch publicity, CAP Manual,
KYC and all operating and risk policies and procedures.
3.
SPECIALISED SKILLS/EXPERIENCE:
Experience:
4 years’ work experience in the Banking Industry
Education:
Bachelor’s Degree in Banking, or any Business related field.
Personal
Attributes:
§
Proven
leadership, organization and mentoring skills.
§
Excellent
analytical skills.
§
Dynamic,
result oriented problem solver.
§
Strong
commitment to team environment dynamics with the ability to contribute
expertise and follow leadership directives at appropriate times.
§
Confident,
articulate, with professional speaking abilities.
If
you meet the requirements above and would like to be part of our vibrant and
result oriented team, send your application clearly stating the position you
are applying for in your cover letter with a detailed Curriculum Vitae
including copies of your academic qualifications to:
JHRZambia@ecobank.com
Please note that only
short listed candidates will be contacted. The closing date for receiving
applications is 22nd March 2019.