Latest Job Adverts
BUSINESS HALL MANAGER (CUSTOMER CARE SUPERVISOR) |
TopStar Communications Company Limited |
Advert
Posted 2018-10-23 01:23:53
Topstar is a Zambian communications company that has come to
offer Digital life to all Zambians. As an equal opportunity employer and fast
growing company, we are currently looking for experienced candidate to fill the
vacancy of Business Hall Manager (Customer Care
Supervisor).
Responsibility
§
Planning and managing
activities of the customer service center.
§
Marketing and sale of
all product
§
Provide monthly
evaluation report of all staff
§
Provide daily /
monthly sales report.
§
Taking responsibility
for stock and cash inventory
§
Managing and
allocating staff resources according to changing needs.
§
Supervising customer
service teams, learning about the products and services of the organization
following up to date with modifications.
§
Rendering and solving
customers’ technical problems.
§
Keeping abreast
development and changes in customer service field by attending meeting.
§
Paying and delivery of
CASH at the Bank and Head office (Finance Dept.)
§
Analyzing data or
statistics to identify the customer service level, the organization is
providing.
§
Performs other duties
as required and assigned.
§
Keeping customer
service center’s environment well, like keep walls clean and everything in
order.
Requirement
§
Bachelor/Diploma in
Business Administration, Marketing, Sales or any other related filed.
§
3-5 Years working
experience in Telecommunications Company or profit making organization.
§
Local Residents will
be given priority.
§
Computer Literacy,
Proficient in Excel, and Microsoft Word.
§
Ability to adapt to
Change.
§
Able to Coach and
Mentor his subordinate
§
Possess strong product
and system knowledge.
§
Excellent
communications, writing and analytical skills and Problem solving skills.
NB:
Kindly state your
expected gross salary in your application letter.
Interested candidates should submit their applications electronically
consisting of a letter and CV as a single document (PDF or word).
Applications should be
saved and sent in the following format:
Job title, and Area _Name_CV note in the email title, or we’ll pass it directly
§
E.g. Business Hall
Manager _Lusaka _CV note.