Latest Job Adverts
CALL CENTER MANAGER |
TopStar Communications Company Limited |
Advert
Posted 2018-11-15 05:29:53
Topstar is a Zambian communications company that has come to offer
Digital life to all Zambians. As an equal opportunity employer and fast growing
company, we are currently looking for experienced candidate to fill the vacancy
of Call Center Manager.
Responsibility
§
Plan, manage and direct all
aspects of the call center and activities
§
Ensure adequate training is done
to new staff
§
Basic Trouble shooting on soft
and hard wares
§
Welfare management of staff in
call center
§
Implement and reviews all call
center policies and procedures
§
Provide monthly evaluation report
of all staff within Call Center
§
Investigate and resolve
customer’s long standing or complex problems escalated by call center team
leaders
§
Manage and allocate staff
resources according to changing needs including recruitment and shift
scheduling
§
Ensure call center team members
have updated knowledge on the organizations’ products and services
§
Ensure all call center team
members are living the organizational brand by operating in an environment that
is customer service driven and team work oriented.
§
Analyze data or statistics to
identify the customer service level, the organization is providing.
§
Monitor random calls to improve
quality, minimize errors and track operative performance
§
Performs other duties as required
and assigned.
Requirement
§
Bachelor in Business
Administration, Mass Communication, English Language or Others
§
Minimum OF 26 – 40 years
§
Minimum 5 years post-graduate
experiences including experience in a call center environment.
§
Local Residents will be given
priority.
§
Computer Literacy, Proficient in
Excel, and Microsoft Word.
§
Ability to adapt to Change
§
Able to Coach and Mentor his
subordinate
§
Possess strong product and
system knowledge.
§
Excellent communications, writing
and analytical skills and Problem solving skills.
NB:
Kindly state your expected gross
salary in your application letter.
Interested candidates should submit their applications electronically
consisting of a letter and CV as a single document (PDF or word).
Applications should be saved and
sent in the following format:
Job title, and Area _Name_CV note in the email title, or we’ll pass it directly