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CUSTOMER CARE REPRESENTATIVE X2 |
VITALITE Zambia Quality Made Affordable! |
Advert
Posted 2018-12-10 01:59:41
VACANCY: CUSTOMER CARE
REPRESENTATIVE (2)
Location: Lusaka
VITALITE Zambia Limited is a
Zambian registered company founded in 2013. VITALITE was created to increase
rural electrification and combat the poverty tax affecting low-income,
energy-poor households across Zambia. Our stated mission is to make quality products
and services accessible and affordable to all Zambian households. VITALITE
Zambia prides itself at being the first to pioneer a fully integrated
pay-as-you-go (PAYGO) service in Zambia and is fast growing towards being
the best service and distribution company that benefits the larger bracket of
Zambian people that is found in rural Zambia.
Vitalite Zambia, invites
applications from suitably qualified and experienced Zambians to fill the role
of Customer Care Representative in the Customer Care department.
Purpose of the Role
The Customer Care Representative
will be responsible for answering product and service related questions,
trouble-shooting and ensuring effective and consistent customer service.
The Customer Care Representative
will, among other duties, be expected to perform the following tasks:
§
Handle outgoing calls which
include: Penalty day reminders, new product/ marketing and customer information
check-up.
§
Handle all incoming calls which
include: enquiries, requests & complaints.
§
Join a growing team with the
purpose of providing excellent customer service to VITALITE customers.
§
Contribute to improving Zambian
lives through innovative products.
Role requirements
The ideal candidate should have
the following attributes;
§
Grade 12 certificate (good
Mathematics & English results).
§
At least two (2) years’
experience in Sales/Mobile Money/Customer care.
§
Diploma in Marketing / Any
business course.
§
Experience working in a customer
focused environment.
§
Working knowledge of MS Office
including Excel, Word, Power Point and formation of Pie Charts.
§
Able to pay attention to detail.
§
Highly articulate &
organized.
§
Good voice projection.
§
Driver license will be an added
advantage (Preferable Manuel).
§
Motivated, Enthusiastic, patient
with customers and good telephone etiquette.
§
Resident of Lusaka (preferably in
Rhodes Park, Northmead, Garden or Sikanze).
§
Happy to work late-night shifts.
§
Ability to effectively
communicate in at least four local languages (Including Tonga)
Do you match the above-mentioned
requirements?
Please send your full application
including:
§
“Why is customer care important
to a business?†(min.250 words)
§
CV
§
2 References (Previous Employers)
How to apply?
E-mail: recruitment@vitalitegroup.com
(Please indicate the role you are
applying for in the subject)
Address: VITALITE HR
Department, Head Office, 15 Lubwa Road, opposite International Labour
Organization (ILO), Rhodes Park, Lusaka.
Closing Date: Friday, 14th
December, 2018
Please note that incomplete applications will not be
considered.